IOSS - Integrated Open Space Services
Integrated Open Space Services

Open Space User Studies

IOSS conducts user studies in a spectrum of environments, including:
  • streetscapes
  • developed urban parklands
  • sportfields
  • dog parks
  • conservation reserves
  • recreation reserves
  • camping reserves
  • islands
  • beaches

Benchmark Park User Satisfaction Survey Program

The Benchmark Park User Satisfaction Survey Program involves conducting a generic park user intercept survey in parks and reserves within participating Government Authorities. The survey program is conducted annually within a region, which allows for a means to track user satisfaction with maintenance regimes over time, or the implementation of new regimes, and trends in usage patterns.

The Program has been developed to:
  • Provide information about park users and park usage
  • Measure park user’s satisfaction with the level of park maintenance within a management area (eg Local Government Authority or State Government Authority)
  • Provide a confidential means for comparison of results on an intra-regional and inter-regional basis
  • Obtain park user’s requirements for facility/service provision
Over eight years, the program has involved 95 Local and State Government Authorities within the regions of South East Queensland, Sydney, Melbourne, Tasmania, Perth, Darwin, Central & North Queensland, and New Zealand, and approximately 38,000 park user intercept interviews.